Frequently asked questions
Answers to your questions about Jardin Nelson policies
The Jardin Nelson management team created this FREQUENTLY ASKED QUESTIONS section. The administrators of the Old Montreal terrace wish to provide detailed answers to your questions.
Being a seasonal and historic establishment, Jardin Nelson may not always be able to meet all of the different requests of its customers.
Frequently asked questions
Is it possible to privatize the Jardin Nelson terrace in whole or in part for an event?
Unfortunately, it is not possible to privatize part or all of the Jardin Nelson terrace for an event.
Can I bring a cake or a dessert on the terrace of Jardin Nelson?
Our house policy does not allow any outside cakes or any other dessert on the terrace. However, upon request, we will gladly add a sparkler on the dessert ordered to acknowledge a birthday, .
We suggest that you inform your server as soon as you arrive.
Can we organize a 5 @ 7 for a small group?
Unfortunately, it is not possible to hold a 5 @ 7 on the terrace of Jardin Nelson. However, our Cartier room may be suitable for this type of activity.
How long do I have to wait before I can have a table on the terrace?
We’re sorry for the delay, our team is doing everything possible to accommodate as many customers as possible.
Generally, for the lunch service, we recommend that our customers arrive when our doors open (11:30 AM). For the evening service, we recommend that you arrive before 5:45 PM or after 9 PM.
Many factors over which we unfortunately we have no control can have an effect on the waiting time. Indeed, the weather and the many events that take place in Old Montreal and in the Old Port hold many surprises! Because of this, it is sometimes difficult to provide a specific time frame. Unfortunately, waiting time estimates can be as unreliable as weather forecasts.
Where can I park to go to Jardin Nelson?
First, we suggest that our customers park on the outskirts of Old Montreal. In addition, we are located just a few steps away from the Champ-de-Mars metro station, on the orange line.
This link will allow you to view the parking lots near Jardin Nelson: Map of parking lots
During L’International des Feux Loto-Québec 2020 and Canada Day, access to Old Montreal may be limited.
Why don't you take any group or wedding reservations?
Here are some of the reasons why we do not accept group or wedding reservations on our terrace:
We have an extraordinary and loyal clientele and at no time would we want to privatize part of our terrace.
In the event of rain or bad weather, it would not be possible to transfer and accommodate a group of that size inside.
We have a multi-level terrace that is not suitable for large groups.
It is only possible to make reservations for lunch from Monday to Friday (10 people max.). We don’t take any reservations in the evening and on weekends.
We do have a private indoor dining room for events, but unfortunately it can only accommodate up to 45 guests.
We offer a live jazz music show much appreciated by our clientele and don’t want interruptions.
Thank you again for your interest in our establishment. We hope that you will find a perfect place for a memorable day.
Is the restaurant open during the winter season?
The restaurant is closed during the winter season.
We will be back mid-April 2021, weather permitting.
Thank you for your interest in Jardin Nelson.
We will answer your email as soon as possible.
We will start taking reservations at the beginning of May.
See you soon on our beautiful terrace in Old Montreal!